Mobility at Sea, a leading provider of mobility solutions for cruise travellers, has introduced its Brand Envoys programme, designed to enhance the travel experience for passengers with reduced mobility.
For years, Mobility at Sea has helped individuals travel with confidence by offering tailored mobility solutions. This latest initiative strengthens its partnerships with cruise lines, ensuring customers receive exceptional service and the right support throughout their journey.
By working closely with cruise operators, Mobility at Sea gains key insights into the specific accessibility needs of different ships. This includes understanding which mobility equipment is best suited to different cabin types and keeping up to date with onboard accessibility policies. Acknowledging that every cruise line has its own requirements, Mobility at Sea ensures that each passenger receives a solution tailored to their specific trip.
To provide the highest standard of service, the company has introduced Brand Envoys—specialist mobility professionals with in-depth knowledge of specific cruise lines. Each Brand Envoy is assigned to a particular operator and is responsible for staying informed about ship layouts, cabin accessibility, and equipment compatibility. This ensures customers receive accurate, up-to-date information when booking their cruise.
“At Mobility at Sea, we understand that our clients’ needs are unique, and the logistics of travel can vary widely across different cruise lines,” said Alison Smith, General Manager at Mobility at Sea. “Our Brand Envoys are not only experts in their assigned cruise lines but are advocates for our customers, ensuring that every travel experience is personalised and smooth. They play an integral role in guiding clients through the booking process, helping them select the right products, and offering advice that ensures they’re fully prepared for their trip.”
In addition to advising customers, Brand Envoys also train the Mobility at Sea team, ensuring that staff remain well-informed and up to date with the latest accessibility guidelines. This commitment helps maintain the company’s award-winning customer service and delivers the best possible experience for travellers.
“We believe in continual improvement, and that means providing our clients with not just the right equipment, but with up-to-date guidance and expert advice,” Alison added. “By empowering our team with the expertise of our Brand Envoys, we ensure that we are always prepared to meet the needs of every traveller.”
The introduction of the Brand Envoys initiative reflects Mobility at Sea’s ongoing mission to make cruise travel more accessible, enjoyable, and worry-free for passengers with reduced mobility. Whether embarking on a short cruise or a longer adventure, travellers can rely on expert guidance, tailored assistance, and high-quality mobility solutions for a seamless experience.
“We’re not just providing mobility aids—we’re providing peace of mind,” Alison concluded. “Our Brand Envoys are here to ensure that our clients’ journeys are smooth, comfortable, and tailored specifically to their needs, so they can focus on enjoying their travel experience rather than worrying about logistics.”
For more information about Mobility at Sea’s services and the Brand Envoys programme, visit www.mobilityatsea.co.uk or contact Alison Smith at Alison@mobilityatsea.co.uk.